FAQ's

Product Questions

Can you make custom product in a single piece quantity?

I see a belt on your website that I really like, but it is not offered in my size. Could you make me a belt to order? We do not offer a custom program at this time. Our manufacturers require us to produce a minimum quantity, this does not allow us to make a single item for a customer to order. However, if you think we should be carrying a particular item or size, please send this feedback thru the Contact Us form. We get a lot of great ideas from our customers that know our product best.

Do you do name engraving on belts?

We do make belts that have a name blank as part of the design, but we do not complete the actual personalization of the belts here. You would have to find a retailer or leather shop that offers this service.

How can I tell what products are Made in the USA?

These items are identified with an American flag icon as you are shopping the pages of our site. We work closely with several domestic artisans to bring you a variety of styles and products.

Do your phone covers fit flush with the front of the phone? Do your covers prevent damage to the phone if dropped?

Our covers are more ornamental in nature, we do not make any guarantees regarding what will happen if the phone is dropped in one of our cases.

Are the buckles on your belts interchangeable?

Many of our belts have removable buckles, most of our product descriptions reflect this information. If you have a belt with snaps or screws, most of the time the standard issue buckle can be changed. Please use the Contact Us form if you have questions regarding a certain style.

Can 3D Belt Company repair an item that I purchased?

No, we do not repair items. If the situation warrants, you may be able to find a local leather shop that is able to complete the work. This would be at the customer's expense.

Order Questions

Why did my credit card fail to authorize?

If you receive an error stating that we failed to authorize the card, it means the credit card issuer declined the authorization. The most common reasons include:

  • Address verification (AVS) mismatch
  • Invalid CVV/expiration date
  • Card is flagged as lost or stolen
  • Risk or fraud decisions from the issuing bank

When a card fails authorization, double check the card information that was entered. If everything is correct, contact the card issue to verify your billing information. If you continue to receive this message or need any additional assistance, contact us and we will try to resolve the issue.

How can I get help placing a new order or with an order that I have already placed?

Please contact our office for Customer Service by using our Contact Us form or by calling us toll free at 800-622-3998 Monday thru Friday, 8am-5pm CST, excluding holidays.

Become a Dealer Questions

Who can I contact to become a retail dealer?

Our website details the process for becoming a dealer. Please use the Contact Us form, or call us at 800-622-3998 with any questions you may have.

What do I do if my password doesn't work?

On the Login page, click the 'Forgot Password?' link, located underneath the username and password fields. You will be taken to the 'Forgot Password' page, where you can enter the email address used previously to set up/register your account. Enter your email in this field, hit the 'Submit' button, and if the email address exists in the system, your password will be reset and this new password will be sent to the email address you provided. Return to the Login page and login using the newly-reset password from the email you received. After you have logged-in, you can change your password to something new of your choosing in the My Account section of the website.

How to Find Our Product

How do I locate a 3D Dealer near me?

Proceed to the Find a Dealer page to see if there is a local retail store that carries our brands. Our full selection of product is also available here, on our website.

3D Belt Company

1001 Huser Blvd
PO Drawer E
Schulenburg, TX 78956
Toll Free: 1.800.622.3998
Fax: 1.800.435.0796
Copyright © 2018  •  3-D Belt Company, LP  •  All rights reserved